Monthly Archives: December 2011

End of Year

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I’m working until 5 today. I’m probably working in the AM tomorrow (Sat) too. I do not have a nine to five type job and really haven’t worked 8hrs/day, except on vacation – which I’ve only taken one in 10 years. I could be considered a workaholic I suppose. But it is the way of the Entrepreneur.

I am pretty passionate about what I do. I love helping people and providing the best possible service to my clients. I generally do more than I’m paid for (contractually). That all leads to too much work, but I’m rarely dull. I’m excited, every day, about my work and chosen profession. I constantly get to learn new things. Who couldn’t love that?

What about you? Does your job make you feel depressed? Do you long for 5:00pm on Fridays? Do you need to change your attitude or is it the job’s fault?

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Customer Service Followup

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Today Buy.com refunded me from the speaker purchase before Christmas. Meh! I’m glad to get the money back, but what I wanted was good customer support from the seller. I never really got it. Buy sent me a nice note, though – stating that they called the seller too and couldn’t get through – no VM, etc. So I’m out speakers but I’m not out money. I am still grumpy. I will also read the reviews from other purchasers more.

Customer Support

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I’ve written a bit on Customer Support (on my other blog: http://blog.douglasmkelly.com) am about to do it again, but just wanted to quick post here about some terrible customer service that I received from a Buy.com company. I purchased a cheap $40 portable speaker system for $10 on Buy.com. When they arrived I put them away for Christmas. After a few days I decided to open them and ensure they worked. They didn’t. So I found where I needed to email and sent them a note saying that the company needed to send me a return label (free of charge, of course). I also mentioned the issues and that it was a Christmas present.

Two days later, I went back out to the site and found the online form – filled it out – fired off a new message to the seller. 3 days later I got an email giving me a number to call. I wrote them back after the number just disconnected the call after 6-7 rings.

Two days later they called me back saying “please call XXX-XXX-XXXX”. The phone 7 times and hung up on me. I called 2 more times and once a message said that the cell number was unavailable and to call back. I emailed the company and gave notice that I was going to be writing a bad review in 1 hour. I waited 20 hours and wrote the review and then emailed Buy.com with my animosity. 2 hours later a call – to which I returned (w/a VM at the other end!). The message to me stated the “VP” would like to send out a new item to me. FINALLY! All this said – I will see if I get a working item – then finish the post over at blog.douglas. I just had to rant here first.

Twitter and Facebook and LinkedIn Oh My

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So I went into the Snarky Forest, today, and did not come out unscathed. I didn’t think I was being overly rude – but was called out. I also lost 6-8 followers at the same time – not sure if they coincided. I did DM the individual and apologize. I have a couple twitter friends that snark-out all the time and never get any bad responses. Well, none they care about.

I’m always completely professional on LinkeIn. I play a little on Facebook. I’m generally more professional, with a side of humor, on Twitter. I have always felt that a little sarcasm was fun. Today – someone felt hurt by my remarks. I have re-seen the light and will not be rude/sarcastic/other-than-nice on the Social front again.

What about you? Do you care what others think of you online differently than you do in person? Do you have a persona that carries over from real life to the virtual one?

This is my daily diarrhea blog post

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Sorry for the imagery

Image used under Creative Commons

My mother used to say that I had diarrhea of the mouth. That I’d just open it up and and fluid conversation would just stream out. My oldest spawn has that same problem, unfortunately. This blog is my daily diarrhea of the fingers. This blog isn’t devoted to anything in particular. It’s mostly just an experiment in Social Media Marketing. But I do try to post WAY more here – than My Other Blog. However, there will be more “keywords” and key phrases and mostly just what ever I feel like posting here. That is, until this blog over takes the other one in hits.

What would cause you to return here every other day to read this blog?

What is most important to you in your daily life that you just can’t go with out reading?

I’ll take my comments on air.

WordPress Website Move To A New Server

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So over the last 2 weeks, I’ve been working to load up a new client’s site on my server. It’s been rough, to say the least. If you decide to do this, it’s my recommendation that you follow these steps:

  1. Read everything you can on a site migration
  2. Contact your host for pointers – read their knowledge base too
  3. Rethink moving from the existing host
  4. Setup WordPress on your server
  5. Change your computer’s hosts file to point to the new IP of the server.
  6. Make a back up of all the WP files created in step 4
  7. Setup the Database EXACTLY like the previous host’s DB
  8. Ensure you have ALL the files from the previous “Designer”
  9. Double check to make sure you have all the files including the template files.
  10. Load all the files over the WordPress instance on the new server
  11. Import the provided sql database. (There are 2-3 ways of doing this – I used MyPHPAdmin)
  12. Ensure you will be able to email from your new server – If the client doesn’t point their MX record to your server you will want to order a new one or download a WP SMTP plugin. Your forms will not email effectively if you don’t.
  13. Check the site
  14. Make sure you have a .htaccess file in the wp-admin directory as well as the root dir.
  15. Have the client’s IT professional point the DNS to your new server IP address.
    • If you have to move down a dir a the test one, you’ll need to change the original DB created when you loaded the WP instance – to point to the lower dir, otherwise you won’t be able to log in to WP

You’re done – That is if you REALLY have all the files from the previous designer – AND if you have a data file in a usable format. Read step 3 twice. Read step 9 three times. DO NOT skip step 12 or 13.

Tell Me Your Holliday Rituals

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I had lunch with a friend and associate this week. She imparted her Christmas Menu, prepared every year. I’ll just give you a couple things, but suffice it to say that she is Italian: Home made bread wrapped sausage; stuffed squid; turkey and stuffing; and from scratch ravioli. She told me that there were other dishes that she just won’t make any longer either, like Bacalhau, which requires 3 days of preparation.

There is no major tradition in my house, save for a 2-day 3-house holiday shuffle. There’s no food systemic at any of the houses. The kids do have to sing to Sinterklaas for 5-7 days, up to December 5th, with their shoes full of carrots and apples for Schimmel (Sinterklaas’s horse), but that’s the only food that HAS to be in the house during Christmas. A new tradition is the kids helping me put up the Christmas tree, but that’s about it.

So, since I don’t have any traditional things that go on EVERY year the same way, I want to know what are your traditions. What makes the holidays, “The Holidays” for you?

Do you Facebook?

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This week The Grand Rapids Social Media group is hosting our monthly meeting. If you live in West Michigan, come learn how Celebration Cinema teaches their staff on how to use Facebook, and their strategy. Should be some good info from Jeremy Bronson, from Celebration. The event starts at noon, but we don’t provide lunch – so you’ll want to pack something or hit one of the local restaurants and grab a sandy. There’s sure to be some other SocMe experts there as well. So come on down to the Grand Rapids Community Foundation and join in the discussion.