Customer Support


I’ve written a bit on Customer Support (on my other blog: am about to do it again, but just wanted to quick post here about some terrible customer service that I received from a company. I purchased a cheap $40 portable speaker system for $10 on When they arrived I put them away for Christmas. After a few days I decided to open them and ensure they worked. They didn’t. So I found where I needed to email and sent them a note saying that the company needed to send me a return label (free of charge, of course). I also mentioned the issues and that it was a Christmas present.

Two days later, I went back out to the site and found the online form – filled it out – fired off a new message to the seller. 3 days later I got an email giving me a number to call. I wrote them back after the number just disconnected the call after 6-7 rings.

Two days later they called me back saying “please call XXX-XXX-XXXX”. The phone 7 times and hung up on me. I called 2 more times and once a message said that the cell number was unavailable and to call back. I emailed the company and gave notice that I was going to be writing a bad review in 1 hour. I waited 20 hours and wrote the review and then emailed with my animosity. 2 hours later a call – to which I returned (w/a VM at the other end!). The message to me stated the “VP” would like to send out a new item to me. FINALLY! All this said – I will see if I get a working item – then finish the post over at blog.douglas. I just had to rant here first.


About mollask

I have 2 blogs now... and considering a Picture Only Blog as well - a la Tumbler. But since you're reading this... I could be described as a Website Designer, Internet Business Consultant, SEO Helper, Social Media Apostle, Semi-Professional Networker, Mountain Biker, Soccer Coach, or Artist - I'm also a Technology, Speed and Gravity Junkie, Road Cyclist, Skier, Tinkerer, as well as a Music, Food and Art Aficionado. Oh, and I pretty much love all things Apple. This blog is meant as an experiment. I just want to know if it can be found based solely on people endorsing it on or google search results. Please tell me how you found me, and if you find my posts, here, interesting. I work for You can learn more about me on There is, of course, a Facebook Fan Page - visit and I will post... wait, that's backwards... -- And a whole 'nutha blog at

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