Customer Support

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I’ve written a bit on Customer Support (on my other blog: http://blog.douglasmkelly.com) am about to do it again, but just wanted to quick post here about some terrible customer service that I received from a Buy.com company. I purchased a cheap $40 portable speaker system for $10 on Buy.com. When they arrived I put them away for Christmas. After a few days I decided to open them and ensure they worked. They didn’t. So I found where I needed to email and sent them a note saying that the company needed to send me a return label (free of charge, of course). I also mentioned the issues and that it was a Christmas present.

Two days later, I went back out to the site and found the online form – filled it out – fired off a new message to the seller. 3 days later I got an email giving me a number to call. I wrote them back after the number just disconnected the call after 6-7 rings.

Two days later they called me back saying “please call XXX-XXX-XXXX”. The phone 7 times and hung up on me. I called 2 more times and once a message said that the cell number was unavailable and to call back. I emailed the company and gave notice that I was going to be writing a bad review in 1 hour. I waited 20 hours and wrote the review and then emailed Buy.com with my animosity. 2 hours later a call – to which I returned (w/a VM at the other end!). The message to me stated the “VP” would like to send out a new item to me. FINALLY! All this said – I will see if I get a working item – then finish the post over at blog.douglas. I just had to rant here first.

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About mollask

I have 2 blogs now... and considering a Picture Only Blog as well - a la Tumbler. But since you're reading this... I could be described as a Website Designer, Internet Business Consultant, SEO Helper, Social Media Apostle, Semi-Professional Networker, Mountain Biker, Soccer Coach, or Artist - I'm also a Technology, Speed and Gravity Junkie, Road Cyclist, Skier, Tinkerer, as well as a Music, Food and Art Aficionado. Oh, and I pretty much love all things Apple. This blog is meant as an experiment. I just want to know if it can be found based solely on people endorsing it on http://empireavenue.com/mollask or google search results. Please tell me how you found me, and if you find my posts, here, interesting. I work for www.evolvesolutions.com You can learn more about me on www.linkedin.com/in/douglasmkelly There is, of course, a Facebook Fan Page - visit and I will post... wait, that's backwards... http://on.fb.me/EvolveFBFanPage -- And a whole 'nutha blog at http://blog.douglasmkelly.com

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