Today Buy.com refunded me from the speaker purchase before Christmas. Meh! I’m glad to get the money back, but what I wanted was good customer support from the seller. I never really got it. Buy sent me a nice note, though – stating that they called the seller too and couldn’t get through – no VM, etc. So I’m out speakers but I’m not out money. I am still grumpy. I will also read the reviews from other purchasers more.