I have not been able to get my Posterous site up for over a week, now. It’s very frustrating. I have narrowed it down to either an issue with DNS at Media Temple or a bad IP from Posterous. I will accept any hints, solutions or thoughts on this. MediaTemple.net’s online customer service chat has been helpful, but I’m still not online.
Today Buy.com refunded me from the speaker purchase before Christmas. Meh! I’m glad to get the money back, but what I wanted was good customer support from the seller. I never really got it. Buy sent me a nice note, though – stating that they called the seller too and couldn’t get through – no VM, etc. So I’m out speakers but I’m not out money. I am still grumpy. I will also read the reviews from other purchasers more.
I’ve written a bit on Customer Support (on my other blog: http://blog.douglasmkelly.com) am about to do it again, but just wanted to quick post here about some terrible customer service that I received from a Buy.com company. I purchased a cheap $40 portable speaker system for $10 on Buy.com. When they arrived I put them away for Christmas. After a few days I decided to open them and ensure they worked. They didn’t. So I found where I needed to email and sent them a note saying that the company needed to send me a return label (free of charge, of course). I also mentioned the issues and that it was a Christmas present.
Two days later, I went back out to the site and found the online form – filled it out – fired off a new message to the seller. 3 days later I got an email giving me a number to call. I wrote them back after the number just disconnected the call after 6-7 rings.
Two days later they called me back saying “please call XXX-XXX-XXXX”. The phone 7 times and hung up on me. I called 2 more times and once a message said that the cell number was unavailable and to call back. I emailed the company and gave notice that I was going to be writing a bad review in 1 hour. I waited 20 hours and wrote the review and then emailed Buy.com with my animosity. 2 hours later a call – to which I returned (w/a VM at the other end!). The message to me stated the “VP” would like to send out a new item to me. FINALLY! All this said – I will see if I get a working item – then finish the post over at blog.douglas. I just had to rant here first.